Thank you for visiting Your Memory Stix, the best choice for USB flash drives and accessories. Your Memory Stix offers a limited warranty on all of our products to account for factory malfunctions.Every custom USB Flash drive is warranted against defects in workmanship when subjected to normal usage for a period of two years and drives returned to us will be repaired or replaced if broken at our sole discretion. Your Memory Stix will not be held responsible for any user error including any real or consequential damages caused by any program or data stored on any drive. No specific or implied warranty applies to data stored on the drive either prior to original shipment (preloads) or after the drive has been distributed to end users. Please make sure that you examine and proofread all the documents you submit to us before placing your order. Once your drives have been printed, no further modifications or additions can be made to the custom graphics. All items purchased from Your Memory Stix are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Any question about any product or order should be directed first to your sales representative. They will be able to help you select the best drive and options for you. If this is your first time working with Your Memory Stix or you would like to discuss any order further, please call us at 800-973-9383 or submit a request on our About Us page and a representative will get back to you within the next business day.